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Weekly round-up of digital travel and tourism news for February 25-28 and March 1-3, 2013 

February 25, 2013 

Since Frontier Airlines and Expedia did not agree on the terms and conditions, the airlines announced that the fares and schedules would not be available on the booking site.

Orbitz introduces “Orbitz Flights, Hotels, Cars”

Orbitz Worldwide unveiled Orbitz Flights, Hotels, Cars, a native app for iPad®, to expand its mobile based travel offerings. The application allows searching and booking cars, hotels and flights, the three main components of a holiday. The new fast and user-friendly app also offers mobile-only travel deals. The users can browse through the itineraries round the clock even if they are offline. Download the new travel app and try yourself.

OneAssist teams up with MakeMyTrip

OneAssist Consumer Solution teamed up with MakeMyTrip. OneAssist would provide the protection and assistance products, including TripAssist and EveyDayAssist, to the customers of MakeMyTrip. The security products protect Smartphone and wallet data. 

February 26, 2013 

Fall in customer satisfaction with internet travel

For the internet travel segment, the American Customer Satisfaction Index (ACSI) recorded a decline of 2.6% to 76 on a 0-100 scale in 2012 over the last year. Travelocity registered the highest decline of 5.1% to 75, followed by Priceline (2.6%) and Expedia (1.3%). All other websites reported a decline of 3.8%. The national customer satisfaction level of Orbitz did not experience any change. 

February 27, 2013

Launch of iTravel uTravel

iTravel uTravel, an online travel business based in the Middle East, planned its official launch.  The company focuses on the Gulf Cooperation Council and nearby regions. The website features an inventory of hotels, flights, transfers, holidays, car rentals, villa rentals and guided tours. Browse through the new travel website.


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February 28, 2013 

Indian OTAs and the social media habits

Koumelis, Theodore. February 28, 2013. Online Travel Agencies selling dreams and aspirations on Social Media.

This article features the findings of the Unmetric report focusing on the leading Indian online travel agents’ (OTAs) social media habits. The report gave scores to all the OTAs. The final scores are sum of the scores of Twitter and Facebook. Unmetric Score of MakeMyTrip is the highest at 79 out of 200, followed by Goibibo (76) and Yatra (68). Read the complete report.

March 1, 2013 

Off2Travels launches, an online travel information guide for Brazil.

OTAs win hotel tax lawsuit

Online travel agencies (OTAs), including Expedia, Inc. won the bed / hotel tax lawsuit in Florida. The First District Court of Appeal said that the Tourist Development Act is not applicable to the tariff collected from the customer by the agents. The counties therefore cannot force the agents to pay the “tourist development tax” on the tariff for which room is sold to the customers.

March 3, 2013 

Winners of Compuware Best of the Web

Compuware announced winners of the 4th annual Compuware Best of the Web awards for travel category. The following mobile and online travel companies delivered the best in 2012:

Airline flight search transaction 

Jetblue Airways (Gold)

AirTran Airways (Silver)

Air Canada (Bronze) 

Last Mile for online travel agents 

Resort Vacations to Go (Gold)

TripRes (Silver)

Trip Mama (Bronze)

Mobile travel


Check the complete list of travel category winners.


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